FAQ

Raide offers a 5 year warranty on all manufacturing defects for packs and 3 years on apparel. Our products are made to be used in the most extreme conditions and we stand by the durability, but are lightweight products and must be treated as such. Submit a warranty request through the contact form.

Raide offers free returns for customers in the US for full price products. For sale products customers can still generate a label with our return portal, but the label cost will be deducted from the return. For orders to Canada, returns cost $10 USD. Outside of the US and Canada, customers are to ship at their own expense, but no return fees will be applied. Returns must be requested within 30 days of receiving your product and be unused, with tags still on, in re-sellable condition. Once received the product cost will be refunded within 3-5 days. Contact info@raideresearch.com to make a return or exchange.

To request a return please email info@raideresearch.com

NEW: We have onboarded a warehouse in Canada and the EU.

For orders shipping to the US:

Orders shipping to the US have free shipping over $49, free returns/exchanges and no tariffs.

For orders shipping to Canada/EU:

Orders will have reduced shipping, reduced flat rate returns/exchanges, no duty and no VAT. This only applies to the following products until we have redistributed our inventory: LF 2L, UL 1L, Flasks, and TrailTech Short.

For countries outside the US, EU and Canada:

We do ship internationally, but do not offer free shipping or free returns. The customer will be responsible for duty and VAT when the order arrives at the destination.

If you have any questions chat us below!

The pack should be spot cleaned with soap and water. It should not be machine washed.

The pack is made in Vietnam at Pungkook, one of the best pack factories in the world.

We made this pack for mountain professionals. Raide offers 20% off for industry professionals. Please submit your pro-deal request using the Contact Us form. Returns for pro deal purchases are at the customer's expense.

Generally orders will be shipped within one business of being placed. Orders that are placed overnight or 2 day before 11 am MT will go out same day. If you need your order by a specific date please reach out to us at support@raideresearch.com.

We produce products in Indonesia and Vietnam.

We inspect and verify the working conditions of all of our factories in person with in house employees.

Yes! We have a in house repair facility and our warehouse, that can handle basic repairs, and then we outsource to specialist repair shops in different regions globally when a repair is too complex for our in-house team.